Refund and Returns Policy for FAM RESTAURANT AND SERVICES
Last updated: May 17, 2024
1. Introduction
At FAM RESTAURANT AND SERVICES, we strive to provide the highest quality products and services to our customers. If you are not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the procedures for returning items and requesting refunds.
2. Returns
Eligibility for Returns:
- Items must be returned within 30 days of purchase.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-returnable Items:
- Perishable goods, such as food items, cannot be returned.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Return Process:
- Contact our customer service team at support@famrestaurantandservices.com to initiate a return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
3. Refunds
Refund Process:
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- The refund processing time may vary depending on your payment method and financial institution.
Partial Refunds:
In certain situations, only partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@famrestaurantandservices.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@famrestaurantandservices.com for further instructions.
5. Shipping Returns
To return your product, you should mail it to:
FAM RESTAURANT AND SERVICES
6037 North Mascher street. Philadelphia PA 19120
Shipping Costs:
- Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
FAM RESTAURANT AND SERVICES
Email: support@famrestaurantandservices.com
Address: 6037 North Mascher street. Philadelphia PA 19120
Phone: +1 (267) 726-1235
By making a purchase from FAM RESTAURANT AND SERVICES, you agree to this Refund and Returns Policy. Thank you for shopping with us.