Amazon product safety complaint letter. 140 in In the Matter of Amazon.
Amazon product safety complaint letter Such a review can be trigged when listing a new product, consumer complaints, or by Amazon’s own internal compliance review team. You may also be wondering: Amazon complaints. This morning, I noticed my listing was taken down and soon after received an email from Amazon Product Safety. Amazon complaints contacts Call Customer Care on 1 (888) 280-4331 Here's a sample to help you write a complaint letter about a product or service. Jan 1, 2006 · Do You Want Immediate Action? Nothing motivates a company faster than a well-written complaint. But first, some backgroundThe Account Health Dashboard (AHD) helps sellers like you monitor the status of your selling account, based on the adherence Nov 13, 2025 · Learn how to file a complaint about a product or service. Learn how to file complaints about online purchases, companies, and telemarketers. The order that triggered the lawsuit came years after the CPSC initially recalled more than 400,000 units of products sold on Amazon’s marketplace through merchants signed up for Fulfilled by Amazon (FBA). Specifically, we write to inform the Commission of two facts related to Amazon’s letter. 140 in In the Matter of Amazon. com. Sep 10, 2025 · Writing a complaint letter to a company for a bad product requires clarity, professionalism, and supporting evidence. Follow our step-by-step guide to ensure your issues are addressed promptly. Jun 25, 2024 · We write as Complaint Counsel in the above-referenced matter in response to Amazon. Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety risks. Here are a few tips to help you write a complaint letter to Amazon about a damaged product: You provide proof of authenticity, which Amazon defines as an wholesale invoice from the manufacturer or their authorized wholesale distributor. Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics. Oct 2, 2022 · Complaints are standard for the business course. 18 Amazon states that on August 8, 2022, more than one year after it issued the messages for the hair dryers, CO detectors, and children’s sleepwear, Amazon made a general change to Amazon. By providing specific details, referencing consumer rights, and requesting a clear resolution, you increase your chances of a successful refund or replacement. A professional complaint letter to Amazon is not only important but also necessary when you encounter issues with your purchases or services. One of my products was removed due to safety complaint. In this guide, we’ll walk you through the process of filing a complaint with Amazon Jun 21, 2025 · To successfully write a complaint to Amazon, you need to begin by gathering all relevant information related to your issue, including order numbers, product details, dates of purchase, and any previous communication with customer service. S. C. But there is nothing worse to an Amazon seller than the pit feeling in your stomach when you receive an Amazon product safety warning – or worse, when you receive a letter from a law firm informing you that you are being sued. At Amazon Sellers Lawyer, we focus on helping sellers Mar 19, 2025 · Amazon is suing the Consumer Product Safety Commission (CPSC) over an order it issued to the company related to recalling third-party sellers’ items. com Apr 25, 2025 · When shopping online, especially on platforms like Amazon, it’s important to know your rights and how to address issues when they arise. Navigate safety testing, complaints, and appeals with our trusted support. Know where to file complaints about products and services. 44 KB) Report Fraud Get Consumer Alerts Search the Legal Library Aug 21, 2025 · Before filing, send a demand letter to Amazon outlining your complaint. If you are new to Amazon and would like to report an issue you can easily create an account using our desktop or mobile experience. Schoem During the 1960s, product safety concerns were managed by multiple government agencies, including the Department of Health, Education, and Welfare (HEW, predecessor to the Department of Health and Human Services), the National Bureau of Standards, the Food and Drug Administration, and others. The Decision and Order outlines steps Amazon must take to Aug 2, 2024 · Wondering how to write an Amazon policy violation appeal letter? Let’s look at the many types of Amazon policy violations and how you might want to go about them. ’s (“Amazon’s”) May 21, 2024 letter filed as Docket Entry No. 103; see also Compl. I need help with writing an appeal. District Court for the District of Maryland, Nov 18, 2025 · Learn how to file a complaint with Amazon easily in 2025. Jun 28, 2024 · Amazon Product Policy Compliance ensures your products are safe, and helps succeed as a seller. First, Amazon had “actual and timely notice” of all decisions cited in Mar 22, 2024 · Amazon often requires sellers to provide official safety compliance documents for product safety complaints rather than just an appeal letter. Receiving an inauthentic item complaint on Amazon can put your seller account at risk of suspension or permanent deactivation. A new complaints, amazon product complaint seriously and even as smart captcha, well written plan of the best amazon? Aug 18, 2023 · Amazon sometimes contacts sellers to request test reports, label photocopies, and product certificates, for the sake of verifying that the product is safe and fully compliant with the national regulations in the concerned marketplace. While these courts are designed for quick resolutions, outcomes are not guaranteed. 21-2. Research complaints at our website. Sep 20, 2018 · What exactly is an Amazon escalation? And how do you write one to get Amazon to review your case? Learn what you should and shouldn't do when escalating. com by launching a new page called “Your Recalls and Product Safety Alerts. Here's a sample to help you write a complaint letter about a product or service. Nov 11, 2025 · Product regulations and compliance documents can be difficult to understand. Nov 11, 2019 · Appealing “Used Sold As New” Customer Product Condition Complaints This week I received my first ever “Used Sold As New” pre-suspension complaint notice, asking me to submit a Plan of Action and all the requested information within 10days, otherwise my account might get deactivated. Amazon aggressively enforces its policies to maintain customer trust, and even genuine sellers can face complaints if their sourcing documentation is insufficient or if a competitor falsely reports their listings. com, Inc. Jun 30, 2025 · Amazon, on its website: "Our Product Safety Team proactively investigates and addresses reported safety complaints and incidents to ensure customer protection from potential product-related safety . Should they also by amazon sellers product and the best systems for your account appeal letter for our problems with all variations from the tricky part of. Today we’re going to walk through three tips for writing an Account Health appeal (formally called a plan of action). See full list on captionsboy. That recall spurred an investigation Below are the steps we have taken to resolve the safety complaint and steps we have taken to prevent a safety complaint going forward. These messages often mention product recalls, policy violations by third-party sellers, or unprocessed refunds. (464. What It Means That Amazon Is Now Legally Required to Notify Customers About Recalls The Appropriate response is on amazon sellers product safety issues sorted fast to describe a number just now showing information such country of their investigators are. 1/ Our product is sourced from a UK reputable supplier who can provide all relevant safety paperwork if required. Report intellectual property infringement on Amazon using this dedicated platform for submitting complaints and protecting your rights. Writing a safety complaint letter protects workers by documenting hazards, holding employers accountable, and ensuring corrective action is taken. Oct 15, 2025 · Amazon is an online intermediary that effortlessly connects buyers and sellers worldwide. Counsel’s Resp. Our automated evaluation system considers a variety Jul 8, 2024 · Get results with these 3 complaint letter templates for defective products—plus expert tips to secure a refund, replacement, or repair fast. (Hint: If you are pasting into a Word document, choose "Paste as Plain Text" to paste text into your document. Not sure how to file an Amazon complaint? DoNotPay will help you file a complaint against any company and take them to small claims court. Sure, a phone call can sometimes work-but how many people did you have to speak to first and how long were you on hold? 101+ Complaint Letters That Get Results tells you what you need to say, shows you how to say it and gets you the satisfaction you deserve. Our Product Safety Team investigates and acts on reported safety complaints and incidents to protect customers from risks of injury related to products sold on Amazon. If you were hurt by a product bought on Amazon, you can file a personal injury claim for injuries against Amazon if they are liable. This creates new pathways for Amazon product injury claims and Amazon defective product lawsuits against the e-commerce giant. They accommodate these different channels by letting customers provide the details in each one of them. With over 101 sample letters, many common Product Safety Complaints information. ” Step 3: Introduce Yourself and the Product Begin your letter by introducing yourself and providing a brief overview of the product and the issue you’re Safeguard your Amazon sales with Avenue7Media's expert Amazon Product Safety support. Apr 19, 2023 · The company also produces consumer electronics—notably, Amazon Kindle e-readers, Fire tablets, and Fire TV—and is the world's largest provider of cloud infrastructure services. As an Amazon seller, it can be devastating for your business for a product listing to be removed from the Amazon marketplace or you receive an account suspension, as you cannot generate any sales. In the second part of this two-part series, we’ll address the process of appealing safety complaints. In order to get a customized solution you need to log into your accounts and send a complaint through any one of those channels. This can include: Sort out of amazon product safety complaint appeal letter which could be to make the plan. Our Recalls team monitors for, identifies, and executes recalls and safety alerts related to products sold or previously sold on Amazon. co. I received email from Product Safety Team and it was really difficult to understand what I have to provide them with to prove that damaged item received by customer was sold in a new condition. CPSC works to save lives and keep families safe by reducing the unreasonable risk of injuries associated with consumer products and fulfilling its vision to be the recognized global leader in consumer product safety. Writing a complaint letter to Amazon is a great way to get your item back or a refund. Sep 24, 2024 · 10 This request in Complaint Counsel’s Statement of Disputed Issues is inconsistent with Complaint Counsel’s Proposed Notification and Action Plan, which requests only that the “Recalls and Product Safety Alerts” page “be accessible from Amazon’s home page via a clear and conspicuous link located in the list of links under ‘Let Us Help You’ on Amazon. Inspection you for honest sellers complaint, as a plan of safety Have you ever had to face down an Account Health listing violation, but weren’t sure how to appeal it? You’re not alone. Straight forward and easy for those who source from authorized distribution channels. , CPSC Docket No. We strive to ensure that the products and services we provide are produced in a way that respects human rights. Small claims court allows individuals to represent themselves, eliminating the need for expensive legal representation. uk are not allowed to use trademarked terms in a way that might lead their product to be confused with a different trademarked product. They are plastic parts and we have done required 3rd party lab testing and have a CPC that we have generated for the product. In this guide, you will learn Jan 17, 2025 · Amazon Ordered to Implement Notification and Refund Remedies for Products Distributed by Amazon WASHINGTON, D. To Jun 09 2025 Free Story Marc J. ” Dkt. 150 at 18. , a global e-commerce company with $575 billion in revenue. If ignored, you can proceed to file a small claims lawsuit. Or get consumer or legal help to resolve your complaint. Identify the Right Recipient Before writing, determine: Addressing the right May 12, 2025 · The Amazon refund text scam is a phishing scheme in which scammers impersonate Amazon to trick recipients into clicking on malicious links. 2. Since there are more and more Key Takeaways Safety complaint letters are essential when facing issues like negligence, unsafe work conditions, inadequate staffing, insufficient training, discrimination, retaliation, or regulatory violations. Mar 19, 2025 · FindLaw explains how to write a formal complaint letter, detailing key elements, legal considerations, and offers a free template to get you started. Product blew up! Amazon needs to rethink its Product Safety protocols. There should be some sort of 7 day grace period where you can submit the necessary documentation before it gets Complaint Letter Amazon Damaged Product (10 Samples) In this article, we will learn how to write a complaint letter to Amazon about an item that was damaged. Dec 13, 2022 · Table Of Contents How to Make Amazon Canada Complaints? Amazon could receive customer complaints by phone, through online chat, or on their social media pages. ” Amazon’s Letter to Judge Patil at 2, n. You can cut and paste these documents below. Jul 16, 2021 · The purpose of this blog post is to share how to write an effective Amazon appeal to reinstate a product listing or account suspension. – Today, the U. Jun 09 2025 Free Story Marc J. 2, Dkt. Whether you’ve received a defective product, faced misleading advertising, or encountered unfair seller behavior, Amazon provides several channels to file a complaint. All you want to know about Product Safety Complaints. ) I received below email from amazon: " We are contacting you because we received a report of trademark infringement on the product detail page associated with one or more of your listings. Mar 20, 2025 · On March 14, 2025, Amazon filed suit against the Consumer Product Safety Commission (CPSC) in the U. Understand the Purpose of Your Complaint Letter A complaint letter about a product is a formal way to address issues related to quality, defects, or false advertising. Nov 1, 2022 · Follow these guidelines, stay aware of compliance trends, and you will substantially minimize safety-policy risks to your Amazon brand. Here’s how Amazon streamlines the process. to Amazon’s SUMF at ¶¶ 17, 37 Jul 25, 2025 · The Consumer Product Safety Commission’s January 2025 decision establishes Amazon as legally responsible for third-party seller products under federal consumer protection law. False product safety claim got listing removed We manufacture and sell some toddler feeding products. Sellers on Amazon. Sep 10, 2025 · 1. Jul 8, 2025 · Amazon. Sep 10, 2025 · Learn how to write a professional complaint letter to Amazon with a free sample and practical tips for refunds, replacements, and issue resolution. Complaint letters also support Aug 28, 2019 · Consumer Action offers a sample complaint letter and an email complaint template. Common reasons for complaints include: A well-written complaint increases the chances of receiving a replacement, refund, or compensation. Jan 14, 2025 · Your letter should start with a clear subject line or heading that immediately indicates the purpose of your correspondence, such as “Re: Defective Product Complaint – [Product Name]. Use of automation to process reports of illegal content or products We use a combination of automated means and expert human review in the processing and decision-making of reports of illegal content or products. This post is about the kinds of product policy violations and how to avoid them. Apparently a complaint was made regarding these products Amazon is committed to ensuring the people, workers, and communities that support our entire value chain are treated with fundamental dignity and respect. I 100% understand the need to protect their customers from dangerous products but immediately suspending a listing after receiving a complaint is quite harsh. We closely monitor public recall alert websites and receive notifications from vendors and sellers. Consumer Product Safety Commission (CPSC) unanimously issued a Decision and Order, concluding its administrative litigation with Amazon. That will include sections on: What if you can’t find complaint causes? Root causes Writing a POA Human Rights and Environmental Grievances Amazon is committed to ensuring the people, workers, and communities that support our entire value chain are treated with fundamental dignity and respect. Feb 10, 2025 · Learn about common types of small claims lawsuits filed against Amazon, how to sue Amazon in small claims court, and what to do before taking legal action.